The World Health Organisation has issued a new guidance document designed to cover hotels and other accommodation facilities of all sizes, including serviced apartments, B&Bs and campsites, operating in the time of the current pandemic.
The guidance is in conjunction with the information on the WHO Covid-19 website, and covers aspects such as the lodging of guests and the interactions between guests and staff.
Staff should comply with basic protective measures such as hand hygiene, physical distancing, avoiding touching eyes, nose and mouth, cough and sneezing etiquette, use of medical or fabric masks, stay-at-home orders when indicated and seeking medical attention when symptoms consistent with Covid-19 are present.
It gives detailed and specific guidance on the activities and behaviours of the management team; the deployment of resources; supervision; keeping a logbook of actions; communication between management and staff and with guests; training and information; reception and concierge; equipment and PPE kit; technical and maintenance services; water disinfection; dishwashing and laundry equipment; ventilation and air conditioning; dispensers; restaurants and bars; buffets and drinks machines; washing dishes, silverware, and table linen; table setting; gym, beach, swimming pool numbers and equipment; recreational areas for children; cleaning and housekeeping; disinfection; and waste management.
The identification, treatment and onitoring of sick guests are covered in depth, referring back to the WHO interim guidance on Home care for people with Covid-19, presenting with mild symptoms, and management of their contacts.