Which? has found that many airlines and travel companies in the UK are breaking the law, by refusing to issue timely refunds during the coronavirus pandemic, or are issuing automatic credit notes for cancelled flights and package holidays.
Travel companies are entitled to offer alternatives to a refund, such as future bookings, vouchers or credits, but must also offer the option of a cash refund within 14 days. Refunds should be paid to customers within 14 days, but many customers have been unable to claim a refund online or get through to customers services on the phone to arrange for one.
This article discusses what some companies are doing about cancellations, including TUI, Virgin Holidays, Love Holidays, Expedia, Lastminute.com, Jet2 Holidays, British Airways Holidays, Travel Republic, easyJet Holidays, Ryanair, Virgin Atlantic , Qantas, Etihad, Emirates, KLM and Air France, and explains consumers’ rights.