Without a doubt, COVID-19 will leave hotels forever transformed, and just like after a physical flood, hotels will need to adjust to move operations to higher ground.

This article suggests some changes to expect, including more touchless technology; a new definition of clean; guests avoiding buffet offerings. At the very least, they’ll work to reduce shared utensils or take precautions to spand seeking to grab food and drinks on the run; changes in hotel rooms, including voice-command devices to control lights, TVs and air conditioning without having to touch a switch; nonroom features, such as golf courses, pools and conference centres will need to feature social distancing and more cleaning.

It also discusses making efficiencies to cut operating costs and departmental expenses.

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