With the travel industry accounting for a tenth of all jobs worldwide, forecast to rise to one in nine and total over 400 million jobs by 2028, Benoît-Etienne Domenget, CEO of Sommet Education Hospitality, says that hospitality professionals need both hard and soft skills.

Employers in the industry need to reconsider their approach to talent development, especially back-of-house skills such as finance, HR, marketing, leadership, corporate governance,  and innovation and technology.

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