Three Staybridge Suites hotels managed by Cycas Hospitality have been crowned winners at the prestigious IHG® Europe Hotel Star Awards 2016 from the InterContinental Hotels Group.
Staybridge Suites London – Stratford City picked up the coveted award for Hotel of the Year for the brand. This award celebrates outstanding performance in serving guests, owners, employees and the community.
The Guest Love HeartBeat Award, given for achieving the highest levels of excellence with outstanding guest satisfaction scores was awarded to Staybridge Suites Newcastle. Cycas hotels, Staybridge Suites London – Stratford City and Staybridge Suites London – Vauxhall were also applauded as finalists in the same category which demonstrates exceptional performance going the extra mile to achieve an outstanding HeartBeat score.
“Cycas swept the floor this year, says John Wagner,” says founding partner of Cycas Hospitality, “We are incredibly proud of everyone. Being recognised by global leader IHG is a great sign of success and a reflection of the fantastic teams we have working in all our hotels. Delivering a service with a smile is the philosophy behind us achieving consistently positive guest feedback.”
Karan Khanna, Vice President Operations UKI, InterContinental Hotels Group said, “We are fully committed to supporting and developing our people; our hotels are only as good as the people working in them. We aim to provide the right environment, support and inspiration they need to fulfil their capability and these awards are a reflection of the fantastic talent we have working in our hotels across Europe”
Kirsten Jones from Staybridge Suites Liverpool was also personally awarded for her star performance winning Best Colleague of the Year award.
Pictured (left to right): Matt Luscombe, Chief Commercial Office for Europe at IHG, John Wagner, Founding Partner of Cycas Hospitality and Tom Andrews, Vice President, Planning & Strategy Europe at IHG.