The latest American Express Global Business Travel ‘European Business Travel Barometer’ reveals that travel managers are increasingly trying to find the balance between corporate policy and traveller satisfaction, but spend is predicted to increase in 2018 by 3.4%.
60% of the 1,000 buyers surveyed said Brexit has not had a significant impact, 65% said the same of the Trump travel restrictions. 65% had implemented a duty of care policy in 2017, accepted by travellers; 83% see mobile devices as an additional booking tool rather than a replacement for traditional methods. 56% actively measure traveller happiness and 57% say travellers’ opinions will impact policy.
Efficiency is a top priority for travel managers to save costs, face-to-face meetings are a priority, and the sharing economy is still not winning corporate travel managers over, remaining in 20th place on the list of priorities. 52% intend to use sharing economy suppliers in the next two years, but 20% not wanting to include them in their company policy.