So many restrictions were announced last week that will impact our serviced apartment sector. These include upholding the ‘Rule of Six‘, NHS Test and Trace, face coverings, and the rules on 10pm-5am venue closure.

  • Under the ‘Rule of Six’ (unless within the guidance on mixing):
  1. shared sleeping spaces (e.g. group or dormitory rooms) should not open to guests;
  2. other shared facilities should also not open (including shared shower/bathrooms and kitchens, but not toilets);
  3. and guests should not meet groups in their accommodation, unless within the guidance.
  • In England, hospitality venues are now legally required to log details of at least one member of every party of customers or visitors up to 6 people, and all visitors and staff, for NHS Test and Trace – and to refuse service for those that do not provide it. Even if you have details through the booking process, operators still need to display official NHS QR code posters in self-catering properties ahead of the COVID-19 app being rolled out nationally, so guests can register their own movements.
  • Businesses must restrict any food and drink service to table service only, unless exempt.
  • Businesses must understand and communicate face covering requirements. Staff in retail and hospitality settings are now required to wear a face covering in all public areas, and businesses must also remind customers via posters and signs to wear a face covering.
  • And all bars and restaurants must close between 10pm and 5am, as we know. This includes hotel and serviced apartment restaurants, bars and dining areas, which guests and residents will not be able to continue using at 10pm.

Please let us know if there are any other aspects of keeping guests and staff safe that we can help clarify, specifically for the serviced apartment sector.