Not everyone experiencing the shared economy is choosing to be. When Airbnb hosts’ properties are sometimes only inches from their neighbours, and a partying party move in, it can lead to trouble.

Now Airbnb are rolling out a way for those renting out rooms and homes through its website, a better way to find out how the strangers showing up at their properties are behaving – through a new feedback and complaints tool. This will begin in its fastest-growing region, Japan, and feedback will be reviewed by Airbnb’s customer-support team who will then take action if necessary.

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