Vivien Herrera-Lee is managing director of ASAP Quality Accredited Operator Member Properties Unique, and in this interview she outlines how her genuine passion for getting to know people and their cultures has helped her grow a successful business and win awards including Businesswoman of the Year and Special Ambassador for Tourism.

It describes her 24/7 personal customer service, from collecting and delivering luggage to inviting guests to dinner, and describes her journey to this point in her life.

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