Over 30 thousand Airbnb customers from the Netherlands have turned to claims offices and consumer organisations to demand their service fees back from the platform, following a ruling by the Amsterdam court in March.

This said Airbnb illegally charges service costs twice, from both the tenant and the  landlord.

The judge ruled that Airbnb must repay the customer who filed the case 470 euros, and the claims office which helped the customer already had about 10 thousand other people sign up for similar assistance, totalling around 2 million euros.

So far the claims across a number of offices involve a total of over 5 million euros.

Airbnb claims subsequent judges are not bound by the same decisions, and that the ruling is contrary to that of the hightest European judge, who recently decided that Airbnb is not a real estate agent but an information service.

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