The global crisis brought on by COVID-19 brings financial anxiety in addition, affecting lives of people across the world. One positive impact of this is that COVID-19 has acted as a catalyst for change, inbcluding across the hospitality sector.

This article interviews Bhawna Verma, General Manager, Courtyard by Marriott Gurugram Downtown, on operational issues, coping with social distancing, the events and meetings industry, cutting costs where possible, restaurants and fine dinig vs room service, the rise of staycations, staff morale, and key lessons for the future.

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