Technology has become a vital part of travel and hospitality, especially the smartphone. Half of the world’s population expected to be using mobile devices to access the internet by 2020, which represents a huge opportunity for innovative travel and hospitality companies.

Whether it’s KLM partnering with Messenger to provide services through a chat thread, to Icelandair staff offering to show passengers their favourite spots in the country for a day, and Airbnb’s pilot scheme, Journeys, technology is impacting our lives in ever more immersive ways.

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