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The ability to change focus and direction to make the most of the realities of COVID-19 has forced people to look at what they were doing previously, and adapt to an unprecedented situation.

One innovation is for hotels to offer long-term stays to residents, outside the normal customer in corporate life.

This article interviews some industry experts how the situation works for hoteliers, from those who have looked after long-stay properties for years and have seen an increase in bookings recently, to those who have had to pivot towards a new way of working.

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