When HomeAway moved from a subscription-only business model toward a new pay-per booking model, the company also created a booking fee levelled at travellers to better monetise the site; but this fell foul of vacation home owners who cited a decrease in demand because of the new fee.

New features are being developed to restore the relationship, including a new Scratchpad feature being tested with a subset of users, to help retain previous search data; and the company’s emphasis now is on finding and hiring the right developers to take the process forward.



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