The GBTA convention saw major players in the corporate travel industry come together to discuss how to improve the customer experience. Partnerships were recently announced between various travel management companies, global distribution systems and airlines, but discussions remain complicated as to who holds the passenger name record for a joint booking: the travel management company or the airline.

This article summarises some of the discussion around travel management as a platform; mobile apps and better online booking tools; privacy issues limiting prediction; dealing with the glut of data produced by business travellers and providers; the number of digital tools, interfaces, and dashboards available; new technology complicating matters for companies looking for travel programme control; hotels reinventing themselves to differentiate their own brands; and digital transformation across the industry.

Read more:

Tagged with →