This article examines whether the use of technology for all aspects of a hotel stay, from opening the curtains by tablet to robot concierge and keyless entry, actually enhances a guest’s experience.

If it takes a guest a few minutes to learn how the tablet controls the lamp on the nightstand, is that better than simply flipping a switch? If mobile check-in requires guests to log into a special app each time they return to their rooms, is that better than using a physical key?

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