Over two weeks in November 2020, 109 corporate travel buyers completed ITM’s Top Priorities for 2021 survey which aimed to establish which travel programming priorities would be at the top of the agenda, the impact of COVID-19 on programme development, how ‘Brexit ready’ organisations are, and what challenges are anticipated this year

63% of those participating in the survey have a global remit and travel spend from £1-5m (13%) to £100m+ (32%). 46% of respondents were Travel Managers, 19% Travel Buyers and 17% Heads of Travel. .

There are some differences compared to previous surveys, perhaps not surprising considering the ongoing effects of the pandemic. Duty of Care and Traveller Wellbeing top the list, while Diversity, Equity and Inclusion has dropped out of the top 10 from 9th position last year to 11th.

The survey also looked at travel volumes, showing that many respondents expect a significant decline in 2021, and half anticipating that up to 30% will be replaced by virtual meetings this year. Complex Global Government and Border Restrictions were cited as the top factors affecting business travel, along with Traveller Confidence and Traveller Safety. 45% of respondents describe their travel programme is not fully prepared for the Brexit transition, while 58% of buyers confirmed sustainability has been added to their policy. Determining the appetite for Business Travel was in the list for the first time, at number 9.