Today is #WorldSmileDay, and exceptional customer service is what serviced apartments are all about – going the extra mile for a customer.

ASAP Member Cycas Hospitality is putting the smile back into business travel by using its innovative approach to recruit staff with personality rather than just the skill, with a mantra ‘Our job is not done until we get a smile’.

Guests staying at Cycas managed properties are treated to weekly social evenings and surprise themed events to help achieve a happier extended stay away from home, and staff are actively encouraged to engage with guests.

Cycas Hospitality manages Staybridge Suites Hotels in Liverpool, Newcastle and across London as well as the Hyatt Place London Heathrow Airport and Starwood Capital Group’s four extended-stay apart-hotels across the capital, making Cycas the second largest operator of serviced apartment/aparthotels in London.

Pictured: John Wagner, Cycas Hospitality Founder and a member of the ASAP Steering Committee

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