Travellers who booked travel while New Zealand was in level 1 response to Covid-19 have been left out of pocket by Airbnb’s response to the latest and more severe lockdown restrictions.

When they could not travel out of or into Auckland, guests found were not getting full refunds by Airbnb unless they made a booking on or before March 14 for travel through until October 15.

Those caught out when Auckland went into level 3 lockdown on August 12 will not be refunded.

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