As major travel management companies work to improve the traveller experience, they also seek to draw on seeing how people actually behave on a business trip.

Among the insights are that travellers continue to buy add-on services at the check-in desk, which makes it more hard to track what a traveller really spends on a business trip, and have other requirements to include such as expenses or use of a corporate card, making the whole process a data integration exercise for the technology companies.

As business travellers bring their leisure habits with them it leads to more consumerisation of the process, as corporate travel policies have to allow Airbnb and Uber and booking apps and portals that travellers use in their leisure travel.

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