In May the World Health Organisation defined burnout as an “occupational phenomenon” rather than a medical condition, resulting from “chronic workplace stress that has not been successfully managed”.

This article says that definition of burnout is prevalent in the 24/7 hospitality industry, as there’s no “lights off” at a hotel, for either front and back of house. Those inclined to work long days are at danger of doing that when a hotel is always working, unlike an office, and those who see the profession as a calling will want to go the extra mile to be hospitable to guests who have put time and money into their travels.

It discusses competition in the industry, technology, investment and social media putting stress and pressure on those within the industry.

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