Hospitality investment is certainly not a brick-and-mortar business only any more, as seen at the International Hotel Investment Forum in Berlin. With guests expecting more and better technology in line with other aspects of their business and home lives, hotels need to work hard to meet those expectations.

Discussion included the best in connectivity, allowing guests to personalise their own experiences, better interaction and telling a more authentic story, and especially focused around security – both cyber crime and physical safety in the face of terrorism.

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