Nothing is more important to ASAP and its Accredited members than the safety, security and care of guests staying in their properties and apartments.
To that end, the ‘ASAP Stay with Confidence Promise’ sets out the very minimum standards that each Member has to adhere to as part of being a professional, caring, Accredited member of the organisation.
The promise consists of nine areas, each one having standards set, validated and checked by the International Serviced Accommodation Accreditation Process (ISAAP), the independent not-for-profit Accreditation arm of ASAP.
- Hygiene and cleaning standards
This standard has been updated in May 2020 to comply with enhanced standards of hygiene required to operate in pandemic circumstances, and the member must have a straightforward, current and robust cleaning schedule process in place, that is compliant with COVID-19 standards.
It covers aspects including communication, PPE, procedures when admitting external suppliers, cleaning and sanitising of rooms and common areas before and between guest arrivals, with apartments left unoccupied between stays in order to allow for appropriate deep cleaning. It also covers “hands-free” entry wherever possible, approved hand sanitising gel, frequent sanitisation of high touchpoints, such as switches and handles, and an effective “how was your stay?” process, to capture any specific feedback around pandemic standards and measures.
- Health and Safety Management
- Fire Risk Management
- Migrant Workers
- Illegal and Anti-Social Behaviour
- Quality Check