Nothing is more important to ASAP and its membership than the safety, security and care of guests staying in their properties and apartments, so they can truly ‘Stay with Confidence’.

To that end, the International Serviced Accommodation Accreditation Process (ISAAP) sets out the very minimum standards that each ASAP Member has to adhere to as part of being a professional, caring member of the organisation.

The promise consists of nine areas, each one having standards set, validated and regularly checked by ISAAP*.

  • Hygiene and cleaning standards – ‘the ASAP Stay with Confidence Promise’

This standard has been added in May 2020 to comply with enhanced standards of hygiene required to operate in pandemic circumstances. Each Member must have a straightforward, current and robust cleaning schedule process in place, that is compliant with COVID-19 standards.

The Promise covers aspects including communication, PPE, procedures when admitting external suppliers, cleaning and sanitising of rooms and common areas before and between guest arrivals, with apartments left unoccupied between stays in order to allow for appropriate deep cleaning. It also covers “hands-free” entry wherever possible, approved hand sanitising gel, frequent sanitisation of high touchpoints, such as switches and handles, and an effective “how was your stay?” process, to capture any specific feedback around pandemic standards and measures.

  • Health and Safety Management
  • Fire Risk Management
  • Insurance
  • Security
  • Migrant Workers
  • Illegal and Anti-Social Behaviour
  • Discrimination
  • Quality Check

View the full Accreditation standard below.

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  • The independent not-for-profit Accreditation organisation, owned by ASAP and inspecting both ASAP Members and others