The clock is ticking, with time running out to secure your tickets for the Annual ASAP Convention.  With special rate tickets available for members and non-member serviced apartment operators (saving up to £250 per person!) as well as supplier and non-member opportunities we continue the countdown to the ASAP Convention in December with this new series of ASAP Convention Session Spotlights where we will be looking in closer detail at one of the sessions taking place over this two day event.

Day 1: Session 5:  Leverage of Guest Intelligence to Deliver Great Experiences

In a time when review sites are hugely used by buyers to determine where they may visit or stay, this session at the ASAP Convention will consider why reputation and the management of it is so important.

ASAP Business Partner ReviewPro will look at the 2018 v 2019 reputation, distribution and management response trends across the wider ASAP membership and consider the best practices of responding to online reviews.

The session will consider current and future strategies and insights for improving the guest experience, the power of combining post and during stay surveys and how companies can use technology to streamline operations, all aimed to improve and develop the guest experience.

The session will be led by Neil Halliday, the UK and Ireland Sales Director for ReviewPro, a company operating in the hospitality technology space to help serviced apartment operators identify operational and service improvements, guarantee service excellence and improve guest satisfaction.

Neil comments  “I always learn something new each time I attend an ASAP event and when it comes to managing the guest experience I always find ASAP members to be some of the most pioneering. I’m looking forward to sharing the latest insights and trends with existing and new contacts, ASAP members and non-members and to hearing the latest updates about what’s going on in the serviced apartments industry.”

For the full event programme click HERE  and to secure your tickets for the two day event, click HERE special rates for members and ASAP Business Partners and for non member serviced apartment operators offering you the ideal opportunity to engage with industry experts and to find out more about the Association and the benefits to you and your business.

For all Convention information check out the dedicated event website HERE 

Event queries, exhibitor or sponsorship opportunities please contact Karen Taylor at events@theasap.org.uk