The clock is ticking, with time running out to secure your tickets for the Annual ASAP Convention.  With special rate tickets available for members and non-member serviced apartment operators (saving up to £250 per person!) as well as supplier and non-member opportunities we continue the countdown to the ASAP Convention in December with this new series of ASAP Convention Session Spotlights where we will be looking in closer detail at one of the sessions taking place over this two day event.

Day 2: Session 12:  Attracting and retaining staff – Is professional development the key to success?

We are delighted that Jayne Pendlebury, CEO at HOSPA will be moderating the session Attracting and retaining staff – is professional development the key to success which will feature speakers Thomas Finn, Director of Edwards and Finn and Michael Heyward, Managing Director of Heyward Hospitality Solutions as they discuss the benefits of sourcing the person with the best cultural fit and then enabling them – through professional development and motivation – to perform at their best.

Michael Heyward is the principal of the consulting business, Heyward Hospitality Solutions, focusing on the development of high performing teams. World class tools are used to develop team members as individuals, develop as a team and provide business processes that support the transformation. From behaviour profiling for career development, digitising business processes for improved productivity and Radical Collaboration workshops to transform the way teams work together.

Thomas Finn is Director of Edwards & Finn Ltd, a specialist revenue management recruitment firm. Over seven years’ experience working within specialist recruitment firms of which nearly four years has been spent very successfully specialising in revenue management within the hotel, serviced apartment, car parking and travel & tourism industries.

Thomas’s clients consist of the largest brands in the world, smaller hospitality groups, hotel management companies and prestigious single properties.

An area that he’s recognised for is his work with a number of the top ranking universities based in the UK and Switzerland. Creating tailored development plans and workshops to ensure his students secure their desired first job. This project became an instant success and is now one of the main drivers for Edwards & Finn.

The session will be an essential part of the event programme for anyone who wants to uncover the benefits of sourcing the best person, of undertaking professional development and how this can all help to attracting and retaining the right members for the team.

For the full event programme click HERE  and to secure your tickets for the two day event, click HERE special rates for members and ASAP Business Partners and for non member serviced apartment operators offering you the ideal opportunity to engage with industry experts and to find out more about the Association and the benefits to you and your business.

For all Convention information check out the dedicated event website HERE 

Event queries, exhibitor or sponsorship opportunities please contact Karen Taylor at