Tweets from the Caterer’s Digital Summit gave some fascinating insights, including key points:

  • Hospitality needs to find the happy balance with OTAs.  It’s a B2B relationship and needs to be treated as such
  • In the US guests want wifi – and better wifi
  • 23% plan to implement mobile payment systems in next 3 years
  • About the Moxy brand: this type of customer didn’t use a wardrobe, they wanted ledges not desks, no baths and no landline
  • Hotel customers behave differently at the weekend
  • QR codes are massive in SE Asia, but slow to take off in the UK
  • When thinking of tech investment – are you doing it to make money or for a great guest experience?
  • Hospitality and retail are more likely to come together in the future


Tagged with →