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- The pandemic helps Expedia’s Vrbo avoid expensive Google advertising
One part of Expedia Group’s lodging business, the Vrbo vacation rental brand, is thriving in the midst of the COVID-19 crisis, as travellers bypass Google and go directly to its websites to research and book. Marketing through Google has been Expedia’s achilles heel in recent years, forcing bookings to be more expensive. Market intelligence company …
- The 23 airlines that have collapsed since Covid-19
For some airlines globally, some recovery in the industry has come too late, with 23 airlines collapsing during international travel restrictions introduced to curb Covid-19. IATA last month predicted global losses could reach billions of dollars, with global air traffic still only reaching around one third of pre-pandemic levels. The biggest losses have included UK …
- COVID-19 may cause variation in hotel expenses
According to a new analysis from CBRE Hotels Advisory, many of the expenses that traditionally have been fixed for US hotels will become more flexible in the future as operators adjust to the post-COVID-19 “new normal” and have to operate more efficiently. It might force hotel operators to think differently about zero-based forecasts for annual …
- How hospitality businesses can make themselves a safe option
As the hospitality sector slowly reopens after weeks of shut doors and takeaway orders, there is a need to enforce social distancing measures and keep their customers and staff safe when trading. This article examines things that hospitality venues can do to ensure a safe and secure customer experience, beyond simply marking floors at 2m …
- Hotel restaurants turn to ‘grab and go’ service during coronavirus
Hotel restaurants have not been immune to coronavirus closures so when shutdowns started, several hoteliers emphasised or improvised grab-and-go capabilities to make up for lost business. Hybrid market concepts combining dine-in, packaged food sales and prepared take-out meals in one space have become increasingly popular and attract locals. This article discusses some properties with a …
- Airbnb expands COVID cleaning protocol designation to 50 countries
Airbnb is rolling its “Enhanced Cleaning Protocol” out to hosts in 50 countries and regions, up from the original 12 launched in mid-June. It provides education for the cleaning and sanitisation of homes based on information from the US and European Centres for Disease Control and Prevention, and added guidelines about mask-wearing and social distancing. …
- Marriott: adapting to the new normal with COVID 19
The global crisis brought on by COVID-19 brings financial anxiety in addition, affecting lives of people across the world. One positive impact of this is that COVID-19 has acted as a catalyst for change, inbcluding across the hospitality sector. This article interviews Bhawna Verma, General Manager, Courtyard by Marriott Gurugram Downtown, on operational issues, coping …
- ‘The robots are coming’: the new reality for hotels
Hotel operators and hospitality experts say they expect to see a rise in demand from consumers seeking to minimise human interaction, for robots to clean and sanitise rooms and deliver food and drink. Robots are not new in the hospitality industry, and a 2018 University of Houston study estimated that by 2030, robots will make …
- Airbnb used to be ‘like a family’, but “safety was never a priority!”
On May 5, Airbnb co-founder and CEO Brian Chesky cried into his video camera while addressing staff about how the pandemic had decimated the industry and the business. Within a few hours, a quarter of Airbnb’s work force were told they were out, a total of 1,900. This article discusses how ‘commitment culture companies’, of …
- Hotels may add anti-viral mattresses post-coronavirus
Tthe hotel industry has had to make significant changes following the pandemic, including increased cleaning protocols for rooms to ensure that guests don’t spread possible coronavirus to future visitors. Now one bedding company has teamed up with another that makes anti-viral technology, creating a bed that’s safe from coronavirus aimed at use in hotels. Microsilver technology …
