While many hotels are exploring the use of technology including AI and virtual concierges, research continues to show that guests still like the human touch.

Dutch startup app 4Suites allows guests to take control of every part of their hotel stay, from booking to check-out, opening their room via smartphone, ordering room service or booking a restaurant or spa, allowing hoteliers and staff to make the day-to-day running of a hotel smoother and more profitable. It also offers an efficiency and level of security since any guest order or interaction is automatically allocated to the room.

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