Discussion among senior travel buyers and suppliers at ITM’s annual conference at the Celtic Manor around factors affecting the hospitality industry included changes in airline traffic and loads, new start-up carriers in growing emerging markets, alliances and mergers and investment in infrastructure.

In the hotel sector, a rise in average daily rates and the effects of mergers were outlined. Loyalty schemes, booking direct and the rise in Millennials, mobile payment technologies and personalisation of experience were also discussed.

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