The UK’s Competition and Markets Authority (CMA) is to investigate hotel booking sites following concerns about “the clarity, accuracy and presentation of information on sites” such as hidden charges, taxes and booking fees, search results, and discount claims.

The CMA has written to companies across the whole sector and will look into how search results are ranked, and whether this is linked to the commission hotels pay sites as well as the way sites display how many rooms are left or how many people are viewing a particular hotel leading to “pressure selling”.

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