A hospitality trends survey entitled ‘Exploring The Future of Hospitality’, completed by around 500 people aged 20 to 35 in the UK, Germany and France, has revealed that 88% of people staying in hotels would prefer to reserve, check in and check out through a mobile app while 77% of people would like to request room service or other facilities.

 

80% would like to take virtual tours of hotels before booking and 91% of people would like the ability to choose their hotel room as they would a seat on a flight.

The survey was commissioned by London-based international branding and interior design agency I-AM.

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